Returns & Exchanges

At Bertrand Block, we stand behind the quality of our products and offer a 30-day window for returns or exchanges on all eligible items. Our goal is to ensure you are completely satisfied with every purchase made through our general retail collection.

Return Process

• 1.
  Initiate Your Request

  Log in to your account or visit our returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 5-7 business days of receipt.